Our industry leading communication handling software provides inbound phone calls and email management, webchat, SMS, and social communication through a single, unified, realtime interface. You can feel certain that your customers will receive a consistent and satisfying brand experience regardless of the device or channel they choose to interact with you via. Even further, we can analyse the channels your clients utilize to communicate with your business and develop an appropriate plan.
Professional representation of your brand is crucial to preserving the reputation you have worked so hard to establish; you want a partnership that will add value and instil confidence in your clients while conducting business with you. Your brand is in excellent hands with Emerald International. Our physical location and technical infrastructure maintain the stability and security of your customer data, while our highly skilled customer contact team ensures that all communication is consistent with your brand’s values and positively reinforces your reputation.
We are able to offer branded, one-of-a-kind customer experiences quickly, efficiently, and with high levels of customer satisfaction by using our superior knowledge and technology resources, which are totally adaptable to your needs. Our highly responsive service platform makes deployment quick and straightforward; from your perspective, the process is just plug-and-play. We have built our services to be as adaptable as possible, allowing you to adjust operations to meet fluctuating demand without sacrificing client experience.
By proactively integrating customer contact data into our analytics, the call centre has the capacity to assess and monitor business performance. Our customized dashboards and advanced reporting tools enable us to manage KPIs and SLAs in real-time in accordance with our agreement. Detailing every part of the contact experience, customer behavior patterns, and channel efficacy, we provide you with useful and actionable insights, unlocking the potential to improve consumer experiences and business outcomes.